Introduction

These terms and conditions constitute a legally binding agreement between the customer ("you" or "your" or "user") and the Purple Card team as the owner and operator of the website [https://purple-card.com](https://purple-card.com). Please read these terms carefully before using this website.

By accessing and using the services of Purple Card, you agree to comply with these terms. If you do not agree with these terms, please discontinue using our services, which include visiting our website, creating a user profile, and other related activities.

The inability of Purple Card to enforce any right or provision of the terms of service does not constitute a waiver of that right or provision. The terms of service represent the entire agreement between you and Purple Card, governing your use of the website and services, and supersede any previous versions of these terms.

Definitions

The following terms have the following meanings:

- "Company" or "We": Refers to Purple Card, which manages and operates the website [https://purple-card.com](https://purple-card.com).

- "Website": Refers to the site available at [https://purple-card.com](https://purple-card.com) along with all its subdomains.

- "Terms": Refers to this document, including all attachments and schedules appended to it.

- "Services": Refers to any services available on the website provided by the company.

- "User" or "You": Refers to any person using the website and/or services. The user may include, but is not limited to: (a) a person registering a user account on the website; (b) a registered user purchasing a product through the website; (c) a person using any other services on the website or simply browsing the website.

- "Account": A designated part of the website assigned to each registered user, where the user's data is stored.

- "Product": Refers to products in digital form that are offered through the website.

- "Business Days": Refers to the days from Saturday to Thursday, excluding official holidays in the country where the company is located.

- "Digital Gift Card": A virtual form of prepaid monetary value that can be redeemed for products or services from specified merchants or online stores. This form of gift card is delivered electronically via email, messages, or online platforms, with recipients receiving a unique code or link to access and redeem the associated monetary value.

- "Electronic Vouchers": Digital vouchers that can be used to redeem specific products, services, or discounts from a particular vendor or merchant. These are typically provided in the form of a unique code that can be entered during checkout on the vendor's website or platform.

- "Call Credit": Prepaid credit or talk time that can be added to a mobile phone account for use in making calls, sending text messages, and accessing data services.

Description of Services

Purple Card operates the website [https://purple-card.com](https://purple-card.com), which aims to provide a secure and fast purchasing process for customers worldwide. We act as a trusted distributor for many popular brands such as Google Play, iTunes, and PlayStation, offering prepaid cards and vouchers that can be used across various online stores.

Our website lists a variety of digital content, including gift cards, electronic vouchers, and call credits, which can be used across many online platforms. We distribute official products and keys issued by the relevant publishers or content developers. We are not content developers, nor do we manage or own the developer platforms. In addition to these terms, you may also be subject to the user agreement of the developer and other terms related to their content and platform.

User Account

To be eligible to use our services, you must be at least 18 years old. The account is digital content, and the user expressly agrees to receive access to the account immediately after completing the registration process.

To create your account and purchase a product, you will need to provide us with personal information, such as your name, address, phone number, email address, proof of identity, and other information as circumstances require. We may use the personal data collected to contact you, process payments for our services, provide you with all necessary information about our products, payment methods, delivery, and conduct customer surveys. For more information on how we process personal data, please refer to our privacy policy. By completing the registration process on our website, you acknowledge that all information provided is true, accurate, and up-to-date. By clicking on the confirmation checkbox, you give your explicit consent to these terms.

The user is responsible for complying with all requests made by the company and our service provider if necessary to confirm their identity or verify the source of funding for their account. If you cannot provide us with this information, we have the right to suspend access to your account or even close it at our discretion.

When creating the account, the user must create a password for access. You are solely responsible for maintaining the security of your password. You are responsible for keeping your account and access credentials confidential and are fully responsible for all activities that occur under your account, whether you have authorized these activities or not. We cannot and will not be liable for any loss or damage resulting from your inability to maintain the security of your account and password.

Only one user can register one account. One account can only be assigned to one email address. The user is not entitled to transfer their account to a third party.

User Responsibilities

All products and services provided by the company are non-refundable digital items. As it cannot be confirmed whether the product has already been used, the service can only be used once, and the right of withdrawal is not available. The user is responsible for their choice - by accepting these terms, they acknowledge that they have carefully read the product description and ensured that the products they have purchased are correct and compatible with their device. For more information, please refer to our return policy.

The user is not allowed to use the services directly or indirectly for any commercial purposes unless expressly permitted by the company.

You may not use our website and/or products and services to engage in any fraudulent, unethical, or illegal activities or activities that may infringe on the intellectual property rights of third parties. The user may not use, modify, replicate, or resell any intellectual property owned by the company or any trademarks owned by vendors listed on the website, including but not limited to, trademarks or trade names, whether registered or not, without obtaining prior written consent from the company.

Disclaimer and Limitation of Liability

You acknowledge that your use of the services and/or products is at your own risk. The services and products are provided "as is" and "as available" without any warranty or condition, express or implied or statutory, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

You expressly understand and agree that the company will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, or damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or inability to use the services and/or products.

Order and Payment Process

Our website provides a complete and accurate description of all listed products based on information provided by our partners and product suppliers.

To purchase a product, you need to place an order. Only registered users can place an order for a product. The user is required to enter a valid phone number and email address. A notice of different payment options is displayed at the beginning of the order process. We accept Visa and Mastercard debit and credit cards denominated in USD and other currencies as valid payment methods. We reserve the right to change, remove, or modify payment methods at our discretion without prior notice.

Once the order is completed, you will be directed to the payment processor's system you have chosen. The order will be canceled if your payment is declined by the payment processor. Furthermore, as long as you have not made the payment, you can cancel the order yourself.

Please note that only debit and credit cards owned by the user and bearing their name and personal information may be used. The use of third-party cards is strictly prohibited. It is important to emphasize that non-compliance with this condition is considered a serious violation of these terms. In such cases, we reserve the right to terminate the user's account without prior notice.

Supply

Our services are generally available 24/7 unless otherwise specified in the description. Products purchased on our website will be delivered to you via the email address associated with your account and/or by displaying the code associated with the order directly on the website. Products will be delivered once we confirm receipt of your payment. The delivery period will depend on the payment method selected (e.g., payments made using some payment methods like bank transfers, other payment providers, and credit cards may take up to five business days to process).

Please ensure that the email address provided during checkout is accurate and up-to-date to ensure the prompt delivery of purchased items. We take great care to ensure that our delivery process is secure and reliable, and we remain committed to providing the highest level of service and satisfaction to our customers.

Termination

Deleting the account involves terminating the provision of services from us to you. This requires the removal of your account from the website, resulting in the user losing access to it.

Account suspension refers to the temporary blocking of the user's access to all account features. During this period, the user cannot benefit from any services or place any orders.

The user has the right to delete their account at any time. To initiate account deletion, the user must contact us through the available support systems or contact forms on the website. The account will be deleted within 7 days of receiving the request.

We have the right to temporarily suspend a user's account for substantial reasons, such as suspicion of violating the terms or infringing third-party rights. Account suspension, based on the

aforementioned reasons, will not be less than 24 hours and no more than 60 days, with the possibility of extending this suspension under valid circumstances.

We reserve the right to delete the user's account immediately in the event of a significant violation of the terms.

Privacy

We will not disclose any personal information to third parties unless we have your explicit permission or if required by law. At the same time, we cannot be held responsible for any fraudulent activities targeting your account. We strongly recommend not sharing your password with anyone and logging out of your account when you stop using the website to increase security. For more information, please refer to our privacy policy.

Intellectual Property

All names, trademarks, logos, and images displayed on our website are registered trademarks of the company or third parties. Nothing on our website should be construed as granting, by implication or otherwise, any license or right to use any intellectual property displayed on our website without the written permission of the company or such third party that may own the corresponding trademarks.

All contents of this website, including text, videos, audio clips, data sets, graphics, logos, buttons, icons, and any software, are the property of the company or its content providers or other third parties and are protected by international and local copyright laws.

Modifications

We reserve the right to modify, delete, or change these terms at any time as necessary. Changes will be effective after being posted on the website. We will not personally notify users about these changes, which means you are expected to regularly review our website for updates. Your continued use of our services constitutes acceptance of these terms (as amended and changed from time to time).

Any changes will not affect transactions completed before the new terms take effect.

Governing Law

These terms are subject to the provisions and interpretations of the laws of the Kingdom of Saudi Arabia. The courts of the Kingdom have exclusive jurisdiction to resolve any dispute arising out of or relating to these terms.

Complaint Procedures

If any dispute, claim, or complaint arises out of these terms or the use of the services and/or products, we strongly recommend that you contact us first through our online support systems. We are committed to finding friendly and prompt solutions that meet everyone's needs.

You can contact us through one of these channels:

- By email: support@purple-card.com

- Via WhatsApp: 9665XXXXXXX

We are here to help you resolve any problems or concerns you may have while using our services.

KSA

Bahrain

Kuwait